FAQ
Payment
Shipping
Returns
International
General
Contact Us
Payment |
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| When is payment due? | |
| Payment is due prior to the item shipping. DougDeals does not offer terms. | |
| Do you accept PayPal? | |
| Yes. We accept PayPal but require that the shipping address is confirmed with PayPal and is the shipping address listed on the PayPal payment. | |
| Do you accept international PayPal? | |
| Yes. We accept PayPal from Australia, Canada, Greenland, Hong Kong, Japan, New Zealand, Norway, Puerto Rico, Switzerland, Taiwan, US & United Kingdom accounts. Please contact us if your country is not listed. | |
| Is there a maximum amount I can pay via PayPal? | |
| Yes. PayPal's maximum sending limit is in most cases $10,000. If your order totals over $10,000, please contact us. | |
| What credit cards do you accept? | |
| We accept all US and Canadian issued credit cards with the Visa, MasterCard, Discover or American Express logos. We accept international cards via PayPal. | |
| Is there a maximum amount I can pay via credit card? | |
| Yes. Your credit card issuer in most cases will set a maximum spending limit and/or daily limit. The maximum amount DougDeals will accept for a credit card purchase is the lower of your spending limit or $10,000. If you have a limit, it is against your card issuer's terms to exceed it for one purchase. If your order totals over the maximum limit, please contact us. | |
| What is a credit card authorization form? | |
| Orders over $1,000 that are paid via credit card require a signed credit card authorization form. The form can be downloaded here. | |
| Can I split payments? | |
| No. In most cases, the payment processor requires payment be made via one method and sent as one lump sum. | |
| Do you accept personal checks? | |
| No. We do not accept personal checks. | |
| What is the "Pay in Store - Leander, Texas" payment method? | |
| Local customers can opt to pick up their order from our warehouse in Leander, Texas. The Pay in Store option allows you to inspect your purchase before payment. Payment methods accepted on site are Visa, MasterCard, Discover, American Express, PayPal and Cash. Please note - there may be a short wait while we process and pull the order if you opt to pay in store. Orders paid online are typically ready to be picked up within four hours (if not sooner!). | |
| Do you accept purchase orders, terms or COD? | |
| In most cases, no. We require that payment in full is received before shipping the order. | |
| Do you charge sales tax? | |
| Yes. Shipments to Texas, California and local pick ups are charged sales tax. If you are tax exempt, we will need a completed Texas or California Sales and Use Tax form on file. | |
| What if I'm tax exempt? | |
| Texas or California buyers that are tax exempt must fill out their state's Sales and Use Tax Resale Certificate or Tax Exemption Certification. The form must be filled out completely and emailed to sales@dougdeals.com or faxed to 512-873-0745. Certificates must be completed for each order made. These forms can be downloaded online at their state's Comptroller's website. | |
Shipping |
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| How quickly do you ship? | |
| Package shipments typically ship same day if paid before 12:00PM CST. LTL shipments typically require two to three business days to prepare for pick up. All items are in stock; there is no lead time. | |
| Where do you ship from? | |
| Our warehouse is located in Leander, TX, United States. | |
| What days do you ship? | |
| Shipments are sent out every business day. Business days are Monday-Friday and exclude major holidays. | |
| How do you pack your items? | |
| Small items sent via USPS are packed in bubble mailers. Small items sent via UPS or USPS are packed in new boxes in bubble wrap and Kraft paper. Medium/Large items sent UPS are packed in new boxes in high density cut foam. Large items sent via LTL Freight are palletized and shrinkwrapped. Truckload and flatbed shipping are also available. Crating is available for an additional fee; please contact us for a quote. | |
| Do you offer shipping insurance? | |
| All shipments are insured at the purchase price. There is no additional charge. | |
| Is shipping free? | |
| For items marked as free shipping, shipping is free to the contiguous 48 states only. Alaska, Hawaii, and US territories will be charged actual shipping costs. Please contact us for a quote before purchase. | |
| Is shipping free to Alaska, Hawaii or Puerto Rico? | |
| No. Alaska, Hawaii, Puerto Rico, and all US territories will be charged actual shipping costs. Please contact us for a quote prior to purchase. | |
| Do you offer expedited shipping? | |
| Yes. We offer expedited UPS shipping services. Expedited orders placed before 12PM CST will ship the same business day. If placed after 12PM CST, we will make every attempt to ship same day. UPS pick up is 3PM CST. If an expedited shipping service is not showing in the checkout, please call us for a quote. | |
| What countries do you ship to? | |
| We currently ship to: Australia, Canada, Greenland, Hong Kong, Japan, New Zealand, Norway, Puerto Rico, Switzerland, Taiwan, United Kingdom, United States & territories. If your country is not listed, please contact us. | |
| Do you combine shipping? | |
| Yes. Shipping is automatically combined in the online checkout or you may contact us for a custom combined shipping quote. | |
| Can you ship my item using a cheaper method? | |
| We pride ourselves on offering fast, professional and affordable shipping. Unfortunately, we cannot ship your items using any methods other than the options listed. | |
| Will you ship to an address that is not listed on my PayPal payment? | |
| No. The shipping address must be listed on the PayPal payment. We will only ship to the PayPal address. | |
| Can I ship to an address other than my billing address? | |
| To protect our buyers, we only ship to confirmed addresses. You may call your credit card company and add the alternate ship to address (this does not effect your billing), or we will ship to the confirmed billing address. | |
| How can I track my order? | |
| Tracking information will be included in your shipping confirmation email if it is available. UPS shipments can be tracked online at the UPS Website. For LTL Freight, please refer to the email to find the carrier and shipment tracking webpage. USPS shipments may or may not have tracking available. Please contact us for details. | |
| Do you allow local pick up? | |
| Yes. The buyer and their direct employees can pick up their order directly. Please call in advance to make an appointment. Items can be picked up at our warehouse in Leander, TX. The address is 12510 Trails End Rd, 78641. Items can be picked up on Monday - Friday between 9am - 4pm. 8.25% Texas sales tax will be applied to the order total. Typically orders paid online are ready to be picked up within four hours. | |
| How long do I have to pick up my item? | |
| After submitting payment, you have 30 days to pick up your order. Orders that are not picked up within 30 days of payment will be cancelled. | |
| Can I arrange my own shipping? | |
| No. Orders can be picked up by the buyer and their direct employees with proper ID only. Otherwise, shipment must be arranged through us and will be prepaid. We will not ship on your account or allow you to arrange your own shipping. Third parties arriving at our location to pick up items will be turned away. | |
Returns |
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| How long is the warranty? | |
| The buyer is responsible for thoroughly inspecting the item and testing it for functionality when it is delivered. We allow 30 calendar days to notify us of any issues. You must contact us within the warranty period to receive a return authorization. No returns or refunds will be authorized after the warranty period elapses. | |
| Do I have to pay for return shipping? | |
| DougDeals will pay for return shipping in all cases where the return is the result of our error (mistake in description, incorrect specification, undisclosed damage, etc). Items that qualify for hassle free returns can be returned on DougDeals' dime, even if you just didn't like the item or ordered the wrong part. If the item is marked as guaranteed to be as described, the buyer would pay for return shipping if the reason for return is not our error. Check the return details on the product page to determine if the item qualifies for hassle free returns. | |
| What does guaranteed to be as described mean? | |
| Some items we sell may have flaws or other issues but are still useable or have value for parts. These will be described in the notes in the item description. Please read these carefully to ensure you are buying something you can use. | |
| What does AS-IS mean? | |
| Items sold AS-IS are not covered under any warranty or guarantee. Should the item not function correctly, there are no returns and no refunds. | |
| Can any AS-IS items be returned? | |
| Items with incorrect technical specifications (such as wrong model or part numbers) can be returned for a refund. This does not apply to condition or functional status. | |
| There is a problem with my item. How do I contact you? | |
| You can email or call to let us know there is a problem with your order. Please have your order number and a description of the issue ready so we can assist you. | |
| I have a return authorization. What now? | |
| The return authorization will expire 21 days after it has been assigned. Returns received after this time, or without an authorization number will be returned to sender. If the buyer is responsible for return shipping, you assume responsibility for any shipping loss or damage. We recommend shipping with a traceable shipping service and insuring items valued over $100.00. | |
| I've returned my item. What now? | |
| Items will be repaired, replaced, or refunded at our discretion. Please allow 2-3 business days after delivery for a resolution. If the reason for the return is the result of our error, there will be no cost a replacement item and/or you will receive a complete refund* including original shipping.** | |
| *What if the item is returned in a condition that is different than it was sent? | |
| DougDeals reserves the right to deduct an amount from a refund as compensation for items that have been altered or damaged in shipping due to buyer error. | |
| **My order was shipped via a non-standard method. Will I still be refunded the original shipping? | |
| No, orders shipped via expedited or international methods will not be refunded the original shipping cost if the item is returned. | |
| What is the restocking fee? | |
| There is no restocking fee for returned items. DougDeals may deduct an amount from a refund if the item is returned in a condition that is different than when sent. | |
| Do you reimburse testing fees? | |
| No. We do not reimburse fees incurred from testing/diagnosing/shipping items. | |
International |
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| Are tax and customs fees included in the sale price? | |
| No, taxes and customs fees are the responsibility of the buyer. | |
| Do you accept international PayPal payments? | |
| We accept PayPal from Australia, Canada, Greenland, Hong Kong, Japan, New Zealand, Norway, Puerto Rico, Switzerland, Taiwan, US & United Kingdom accounts. Please contact us if your country is not listed. | |
| Do you accept credit cards issued outside of the United States and Canada? | |
| No, only credit cards issued in the United States and Canada are accepted. | |
General Questions |
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| Why should I buy from DougDeals? | |
| DougDeals has been in business for over 20 years. Our primary focus is our customer’s satisfaction. The management and staff at CDN Systems are committed to the belief that most items can be reused or recycled in some fashion and while the company exists to make a profit, it has a positive impact on the environment by reselling and recycling equipment the original owner no longer wants. | |
| What types of items do you sell? | |
| We usually have a steady supply of computer, lab & test, hydraulic, pneumatic, electrical, and semiconductor manufacturing equipment and parts but anything can come through the door. DougDeals has sold diamond jewelry, candles, restaurant equipment, back hoes and more. | |
| Do you have other items than what you have listed in your website? | |
| Yes, we have a 90,000 sq ft. warehouse full of great items. Our local sales department can help you look for items that might not yet be listed on our website. | |
| How often do you receive new inventory? | |
| New items are posted every business day so please check back often! | |
| Where do you get your merchandise? | |
| We buy items from many different sources; overstocks, business upgrades, liquidations, etc. | |
| Are you an authorized distributor? | |
| No. DougDeals, parent company CDN Systems LLC, is not an authorized distributor and is not affiliated with the brands that it sells. | |
| What does the condition "New Other" mean? | |
| Items that are marked as New Other are items that have never been used, but have small defects such as torn or missing packaging, scratches or scuffs, or other issues. These will be described in the notes on the item page. | |
| Why do some of your similar items have different prices? | |
| Our items are priced differently based on condition, accessories included, and market value. | |
| Will you accept offers? | |
| We do accept offers and offer discounts for bulk purchases. | |
| What are your full terms and conditions? | |
| Full terms and conditions can be viewed here. | |
| Does DougDeals have a privacy policy? | |
| Privacy policy can be viewed here. | |
Contact Us |
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Headquarters:
CDN Systems | DougDeals
12510 Trails End Rd.
Leander, TX 78641
Contact via phone:
Toll free: 877-328-9236
Main office: 512-933-0081
Local Craigslist: 512-913-6048
Local eBay: 512-999-3894
Fax: 512-873-0745
Contact online:
Sales inquiries: sales@dougdeals.com
Craigslist and local sales: local@dougdeals.com
Customer support: support@dougdeals.com